Support

Hannie is proudly distributed by Coolkidz Australia.

Phone our office: 1300 722 302 (Mon to Fri 8am–5pm)
Email: hello@hannie.com.au
Visit our showroom: 1 Beyer Road, Braeside, Victoria 3195 (Mon to Fri 9:30am–2:30pm)

How can we help?

• Make a warranty claim: start your claim quickly and easily, and we'll guide you through the process step by step.
• Frequently asked questions: online help right at your fingertips, whenever you need it.
• Shipping and delivery: details on shipping times, delivery options, and how your order gets to you.
• Product returns: need to return a product? You have 30 days from the date of receipt to send it back.
• Warranty information: what's covered under your warranty and how we stand behind our products.
• Product manual: download the guide for setup, use and care of your chair.

You can also reach the team directly or lodge a ticket at help.coolkidz.com.au.