Contact us
Real people, in Melbourne.
Every Hannie question, from orders and warranty to spare parts and plain old advice, is handled locally by the Coolkidz Australia team, the exclusive Australian distributor.
Support portal
The fastest way to reach us. Lodge a ticket for orders, warranty claims (attach proof of purchase and photos) and product questions.
Open a support ticketPhone & post
Coolkidz Australia Pty Ltd
1 Beyer Road, Braeside VIC 3195
Business hours, Melbourne time.
One family
The Coolkidz Australia family of brands
Hannie sits alongside the premium baby brands Coolkidz distributes across Australia, with one local team behind all of them.