Terms of service
Terms of Service
Last updated: [Insert Date]
1. Definitions
In these Terms of Service:
“we”, “us”, “our” means Coolkidz Australia Pty Ltd (ACN 135 530 942) trading as Hannie Australia.
“website” means the website located at hannie.com.au and any associated pages.
“products” means the Hannie products and related items offered for sale on this website.
“customer”, “you”, or “your” means any person who accesses the website or purchases products from the website.
“order” means a request placed by you to purchase one or more products through the website.
2. About Us
This website is operated by Coolkidz Australia Pty Ltd (ACN 135 530 942).
Coolkidz Australia Pty Ltd is the exclusive distributor of Hannie products in Australia and New Zealand.
By accessing this website or placing an order, you agree to be bound by these Terms of Service together with our Privacy Policy, Shipping Policy, Refund Policy and any other policies published on the website.
If you do not agree to these Terms, you must not use the website.
3. Where We Sell
Products purchased through this website are currently available for delivery within:
- Australia
- New Zealand
Shipping times, costs and delivery services may vary depending on the destination country and are detailed in our Shipping Policy.
4. Use of the Website
You agree to use this website only for lawful purposes.
You must not:
- use the website for fraudulent or unlawful activities
- attempt to gain unauthorised access to the website or its systems
- interfere with the website’s security or functionality
- upload malicious code or harmful material
- copy or misuse website content without permission
We reserve the right to suspend or restrict access to the website if we believe it is being misused.
5. Product Information
We aim to ensure all product descriptions, images, pricing and specifications are accurate.
However:
- images are for illustration purposes only
- colours may vary depending on your device display
- measurements and specifications may vary slightly
- product information may be updated without notice
You should always read the product description and instructions before use.
Products must be used only for their intended purpose and in accordance with any safety instructions provided.
6. Orders
When you place an order through the website, you are making an offer to purchase the products in that order.
All orders are subject to acceptance and product availability.
We may refuse or cancel an order if:
- a product is unavailable
- there is an error in product information or pricing
- we suspect fraudulent activity
- we are unable to fulfil the order
If an order is cancelled after payment has been made, we will provide a refund using the original payment method.
You must provide accurate and complete information when placing an order.
7. Pricing and Payment
All prices on the website are shown in Australian Dollars (AUD) unless otherwise stated.
Prices displayed to customers in New Zealand may be converted at checkout depending on payment provider or payment method.
All applicable taxes will be included where required by law.
Shipping costs (if applicable) will be shown at checkout before payment is completed.
We reserve the right to change prices at any time without notice.
Payment must be received in full before an order is dispatched.
If a pricing error occurs, we reserve the right to cancel the order and provide a refund.
8. Shipping and Delivery
Orders are delivered in accordance with our Shipping Policy.
Delivery timeframes are estimates only and are not guaranteed.
Delivery times may vary depending on location, courier services and factors outside our control.
Risk in the products passes to you once the order has been delivered to the nominated address.
You are responsible for ensuring that:
- the delivery address is correct
- someone is available to receive the delivery if required
- access to the delivery location is safe and available
Additional shipping charges may apply if an order needs to be resent due to incorrect delivery information.
9. Returns and Refunds
Returns and refunds are handled in accordance with our Refund Policy and applicable consumer protection laws.
We do not offer refunds for change of mind unless stated in our Refund Policy.
Where a return is accepted, the product must generally be:
- unused
- in original packaging
- in saleable condition
Shipping fees are generally non-refundable unless required by law.
10. Faulty or Damaged Products
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at:
Please include your order number and photos where relevant.
Where required under applicable consumer laws, we will provide an appropriate remedy such as repair, replacement or refund.
11. Consumer Rights
Nothing in these Terms excludes or limits any rights you may have under applicable consumer protection laws, including:
- the Australian Consumer Law, and
- the New Zealand Consumer Guarantees Act, where applicable.
12. Promotions and Discount Codes
From time to time we may offer promotions or discount codes.
Unless otherwise stated:
- promotions are valid for a limited time
- promotions cannot be combined with other offers
- only one discount code may be used per order
- promotions cannot be redeemed for cash
We reserve the right to modify or cancel promotions at any time.
13. Intellectual Property
All content on this website, including images, text, graphics, logos and product descriptions, is owned by or licensed to us.
You may not reproduce, distribute, modify or use website content without our prior written consent.
14. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of the website or purchase of products.
Where liability cannot be excluded but may be limited, our liability is limited to one of the following remedies (at our discretion):
- replacement of the product
- repair of the product
- refund of the purchase price
- payment of the cost of replacing or repairing the product
Nothing in these Terms excludes liability where doing so would be unlawful.
15. Force Majeure
We are not responsible for delays or failure to perform obligations where this results from events beyond our reasonable control, including natural disasters, transport disruptions, strikes, government actions or telecommunications failures.
16. Privacy
Any personal information collected through this website is handled in accordance with our Privacy Policy.
By using the website or placing an order, you consent to the collection and use of your information as described in that policy.
17. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will take effect once published on this page.
Your continued use of the website constitutes acceptance of the updated Terms.
18. Governing Law
These Terms of Service are governed by the laws of Victoria, Australia.
You agree to submit to the jurisdiction of the courts of Victoria.
19. Contact Us
If you have any questions about these Terms of Service, please contact:
Hannie Australia
Operated by Coolkidz Australia Pty Ltd (ACN 135 530 942)
Email: hello@hannie.com.au