Shipping Information

What happens after you place an order

Order processing. From Monday to Friday, our warehouse team in Melbourne (Braeside) picks, packs and prepares your order for dispatch.

Dispatch. Orders typically leave our facility within 1–2 business days of purchase. During busy periods (sales, promos, holidays), dispatch times might take a little longer. We'll email you tracking info once your order is dispatched. Give it up to 24 hours for the courier's system to update.

Delivery. Once dispatched, delivery times vary depending on where you are in Australia.

Standard Delivery Times

Melbourne: 1–2 business days
Sydney: 1–2 business days
Adelaide: 1–2 business days
Brisbane: 2–3 business days
Perth: 4–7 business days
Hobart: 3–4 business days

Additional Details

• Multiple cartons: if your order includes multiple items, they may ship in separate boxes. Each will have its own tracking link, and they may arrive on different days.
• Not home: couriers will leave a card and attempt a re-delivery. We do not use Authority to Leave unless this has been specified by the customer.
• No parcel lockers: we don't deliver to Australia Post parcel lockers.

Melbourne metro customers can also read our Same Day Delivery terms. For anything else, contact the team.